In a bid to reach to masses with an add-on facility, “139 – Rail Sampark”, the authorized enquiry for Indian Railway has recently introduced the facility of Railway enquiry through SMS.
The users can obtain information regarding PNR status, fare, seat availability and arrival/departure by sending SMS in the specified syntax to 139. The syntax for ticket status enquiry is –PNR10 digit PNR Number and SMS to 139 (for example PNR 1234567890). Details of the procedures for SMS can be accessed from the website www.indianrailways.gov.in or www.irctc.co.in.
The service has been launched by Indian Railway Catering & Tourism Corporation Ltd. (IRCTC), a public sector undertaking under the Ministry of Railways. This Railway enquiry service operates on the number 139 which can be dialed from the landline/mobile phones all over the country without prefixing the STD code. The idea behind the launching of 139 Railway enquiry service is to connect with masses, a service that is meant for all and is effectively and easily available.
The services include enquiries pertaining to arrival/departure of trains, PNR reservation of berth status and fare enquiry besides to book a train ticket where payment is made through a cash card over phone and the ticket is delivered/ emailed to the user.
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